Last updated: October 2026

We want you to feel good about what you’re paying for. This page explains how cancellations and refunds work, in plain language.

Changing your mind at the start

If you cancel within 14 days of your first membership payment and you have not yet attended a coffee morning or had a 1:1 session, we will refund you in full.

If you have already attended a coffee morning or had a session within those 14 days, we will refund what you paid less the standard ticket or session price of what you have used.

 

Cancelling a monthly membership

• Cancel before your next renewal date by signing in to your account on this site and opening My Subscriptions, or by emailing us. Cancelling through your account takes effect straight away and you will see it confirmed on screen.

• Cancelling stops the next payment. It does not refund the month you are currently in. You keep your benefits until the end of the period you’ve paid for.

• Sessions issued before you cancel can still be used within 30 days of the end of the month in which they were issued, subject to availability.

• We do not refund part months.

 

Coffee morning tickets

• Cancel at least 48 hours before the coffee morning and we will refund your ticket in full or move it to the next coffee morning, whichever you prefer.

• With less than 48 hours’ notice, or if you miss the coffee morning, we cannot refund the ticket, because coffee, pastries and activity materials are ordered in advance. 

• If we cancel or move a coffee morning, we will refund your ticket in full or move it to the next date, whichever you prefer.

 

1:1 sessions

• A 1:1 session cancelled with 24 hours’ notice or more is rescheduled.

• If you cancel with less than 24 hours' notice, or do not attend, the session can be used within 30 days of the end of the month in which it was issued, subject to availability. Sessions are not refundable.

 

Gift vouchers and memberships bought by someone else

• Vouchers are valid for 12 months from purchase.

• They can be refunded to the buyer within 14 days of purchase if unredeemed.

• Once redeemed, the recipient’s membership is governed by the rules above, and any refund is made by bank transfer.

 

If we cancel

If we cannot deliver what you’ve paid for, because of illness, travel, or because we decide the support you need is beyond our scope, we will refund the unused portion in full, and help you find alternative support where we can.

How refunds are made

Refunds are made by bank transfer to an account in the name of the person who paid. We will ask you for your bank details when we confirm your refund. Refunds are usually made within 5 to 10 working days of being agreed, depending on your bank. We don’t charge a fee for processing a refund.

How to cancel or request a refund

Email hellothemumfriend@gmail.com with your name and what you’d like to do. We’ll confirm in writing within 2 working days. You can also manage or cancel your membership yourself through the billing portal link in any of your payment receipt emails.